Home Care Service not ready for everything!
November 27, 2008 1:18 PM
Originally published by Hertfordshire Liberal Democrats
Originally published by Hertfordshire Liberal Democrats
The call to Home Care Providers to plan for emergencies issued recently by
Hertfordshire Resilience, the county's Emergency Planning Partnership, has
drawn a wry comment from County Councillor Nick Hollinghurst.
Nick is the Liberal Democrat Lead on Adult Care at Hertfordshire County
Council.
Commenting on this call for Home Care Providers to be ready for
emergencies, he said: 'New contracts were issued to a number of Home Care Providers at the
beginning of this year. Since then there has been crisis after crisis as
several companies failed to cope even with the predictable problems in
taking over new contracts. Elderly and disabled people were left without
care over and over again as care workers failed to turn up. At one point
nearly half the county was affected, with some companies having their
contracts suspended and others working to corrective Action Plans as they
struggled to put things right.
And this shambles occurred during mild weather, with no epidemics nor
anything much out of the ordinary! How they will manage in a real emergency
I shudder to think!'
He concluded:
'Now, over 9 months later, they are at last getting a grip. But to be truly
resilient they really need to develop greater capacity and robust
management. Not all of the Home Care Providers let us down - but those that
did certainly need to heed this latest wake-up call!'
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